National Quality Assurance Manager
Sears Holdings-Round Rock, TX, 78683, USA
Job Title National Quality Assurance Manager Business Home Services - Customer Care Network State/City TX Round Rock Job Description The National Call Center Quality Assurance Manager is responsible for the effectiveness of the Customer Care Network's (CCN) National Quality Assurance Program. The National QA Manager will develop and lead the Quality Assurance program and department including a multi-site management opportunity (25 exempt and non-exempt QA Specialists across the CCN), coordinating with assigned local manager as necessary, and have responsibility for a third party partnership...