Product Telephone Support 2
Tellabs-Dallas, TX, 75219, USA
Product Telephone Support 2 Req # 7664 Work Location TX - Dallas Position Type CS - Customer Service Years of Experience 2 years Education Bachelors Degree Travel Percentage 0-10% Shift Flexible Position Overview This role is responsible for front line 24 X 7 X 365 support of all technical inquiries coming into the technical support organization via Telephone, Live-Chat, Fax, E-Mail and the Tellabs Portal. Will provide support on all Tellabs products by model number. Accurately enter trouble tickets with a precise "problem statement". Determine the appropriate case severity using training, ...