Part Technical Agent
CNH-Racine, WI
Job Description Basic Function: - Core member of Multi-functional product support team. - Provide internal and external contacts with expert technical identification of CNH parts. - Serve as primary contact for North America Dealer network, other contacts include CNH sales, marketing and CNH field support employees. Not a consumer resource center. - Compose relevant, timely, complete and accurate part identification information for corrective action. Responsibilities: - Take ownership of parts technical inquiries from contacts via phone and/or dealer portal electronic resource - Use a strat...