Contact Center Training Specialist
GSI Commerce-Brunswick, GA, 31524, USA
Contact Center Training Specialist Location: Brunswick GA Type: Regular Reference #: gsi-00003700 Shift: Description: Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. ' Product Expertise ' Provide exceptional service by interacting with customers via phone ' Utilize expertise in brand products to handle detailed product questions and escalations ' Cross-sell and up-sell contacts through advanced product knowledge and sales techniques ' Follow-up with customers in an effort to recover open or lost sales Training ' Attend requir...