Customer Care Account Manager
CNH-Racine, WI
Job Description Foster the diffusion of Customer Care culture throughout the Brands and promote, in agreement with the Brands, the Customer Care services on the market Be the primary interface to the Brands / Functions for all requirements, activities, issues related to Customer Care. - Requirements: Support the brand in the implementation of new initiatives e.g. Creation of an outbound campaign to support the launch of a new product - Activities: Periodically review with the brands the performance matrics of customer care operations - Issues: Assist the brand in the resolution of difficult...