Systems Support Associate
Compucom Systems Inc-Greenville, SC, 29601
POSITION SUMMARY Responsible for performing over the phone support. Provide technical support in activities associated with the identification, prioritization and resolution of reported problems. Perform general maintenance tasks and resolves less complex IT problems immediately, while more complex issues are identified and escalated to a higher level of support. May involve use of problem management databases and proprietary help desk systems. PRINCIPAL DUTIES AND RESPONSIBILITIES - Provide first-level support and problem resolution for all users with hardware, software and application iss...