Senior Telecommunications Analyst
Kforce-Minneapolis, MN, 55405, USA
Technical Support Analyst II - Telecommunications Overview: * Administer and coordinate corporate wide programming requests for all Telecommunications services offered to include ACD, Voicemail and Phone services * Consult with corporate customers on ACD and Voice Services * Maintain database for phone configuration information * Develop and maintain all aspects of reporting and metrics as they relate to contact centers and base telephony * Contribute to the design and coordination of base and extended voice services including ACD based routing, etc. * Administer the Octel and 3Com Voice Me...