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Bright House Networks-Indianapolis, IN, 46218
The purpose of the Call Center Supervisor position is to oversee and supervise the day to day operations customer service department, motivate employees to the highest level of productivity and quality, quantifiably increase Customer Service satisfaction survey results, and to increase customers and the amount of services they acquire. Principle responsibilities include: - Ensure performance goals of call center group. - Through the Call Center Director, plan, organize and direct activities of the call center. - Monitor staffing levels and provide backup phone coverage as needed. - Supervis...
Call Center Manager Jobs in Indianapolis, Indiana Jobs
Public Employees' Retirement Fund | Indianapolis, IN, 46204 | >10
Purpose: The Call Center Manager is responsible for the development, implementation, enhancement, and support of call center systems, technologies, and strategies. The manager is responsible for the daily running and management of the call center through the effective use of resources with responsibility to meeting all established service goals and delivering exceptional customer service in accordance with PERF’s mission statement. Furthermore, the manager is responsible for all administrative matters within the department and is charged with creating, implementing, and/or enhancing coachin...
Bright House Networks | Indianapolis, IN, 46218 | >3
The purpose of the Call Center Supervisor position is to oversee and supervise the day to day operations customer service department, motivate employees to the highest level of productivity and quality, quantifiably increase Customer Service satisfaction survey results, and to increase customers and the amount of services they acquire. Principle responsibilities include: - Ensure performance goals of call center group. - Through the Call Center Director, plan, organize and direct activities of the call center. - Monitor staffing levels and provide backup phone coverage as needed. - Supervis...
Bright House Networks Jobs
Bright House Networks | Bakersfield, CA, 93302, USA | >2
Financial Reporting Analyst Tracking Code 12194 Job Description The Financial Reporting Specialist will be responsible for report generation and financial measurements and reporting for the Division. Develops, and produces financial, productivity, NPS, operational, customer or other production reports, analyses, and files/lists. �May use databases or web enabled systems to gather and/or organize data. �Advises and assists management in solving business problems by providing and analyzing data and preparing recommendations. There will be a heavy focus on production process improvement, measu...
Bright House Networks | Riverview, FL, 33578 | >2
The Order Management System Analyst will work with the customers’ Subject Matter Experts and management team to define both business and system requirements for successful deployment of the OMSe solution. This individual must have a strong business operations and technical background, be a highly motivated self-starter, customer-focused, able to work quickly and effectively under minimal supervision with outstanding critical-thinking and problem-solving skills in order to meet predetermined OMSe implementation timelines. This position will report to the Software Development Manager – Middle...
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