Bilingual Customer Service Representative
Insight Communications-Columbus, OH, 43227
General Summary Answer phone calls, inputting services and covering a full range of services in a prompt and professional manner so callers receive accurate information regarding the resolution of transactions. Primary Responsibilities · Offer and sell new services to new and existing customers who call in to inquire · Provide prompt resolution of customer inquiry by providing appropriate billing, service, programming and/or maintenance information · Exceed or maintain minimum department standards, i.e.: sales, monitoring, order entry · Prepare work orders for requests after determining if ...