Bill Adjuster-Call Center
Neiman Marcus-Dallas, TX, 75270
Job Summary This position is responsible for handling customer correspondence and disputes related to credit transactions. Key Performance Elements: · Decipher incoming customer correspondence · Opening and resolving adjustment dispute jackets in a timely manner to avoid repeat notifications to stores · Handling various account reconciliation projects · Ensure resolution of billing disputes is within regulatory requirements set forth by FTC as well as contractual and department SLA’s. · Answering incoming customer service calls · Back-up other credit operational areas as necessary. Job Requ...