Loan Service Counselor / Collector (SWAT
Wachovia-Tampa, FL, 33637
RESPONSIBILITIES: - Collects on designated delinquent accounts. - Maintains good customer relations with borrowers, and effectively solves problems in an effort to resolve account delinquency and prevent losses. - Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. - Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. - Escalates calls to the RCC Management Team as needed. - May be required to initiate externa...