Director, Quality & Continuous Improvement
BlueCross BlueShield of Tennessee-Nashville, TN, 37201
Summary This position is accountable for establishing a corporate quality assurance system and team that promotes customer satisfaction. Duties include oversight of both Clinical Excellence and Process Excellence. Therefore, they are responsible for product quality and process quality. This position should be driven by a philosophy of continuous improvement and a master of the tools of Six Sigma and Lean Process control. Furthermore, this position will be committed to positive outcomes through best practice standards of care including: wellness and chronic illness. Functions - Provide strat...