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Kohls- Corporate Headquarters-Menomonee Falls, WI, 53051
Supervises the daily activities of the Customer Service Department, and manages specific quality, performance and production goals for their team and department within company guidelines, policies, and procedures. Primary Responsibilities: - Directly supervises team of Customer Service Representatives (CSRs) and Team Lead(s) to ensure quality, performance, and production goals are achieved within company guidelines. - Manages and develops Team Lead(s) to ensure daily maintenance coaching, side-by-side monitoring and training is completed. Meets daily with Team Lead to discuss game plan, rec...
Customer Services Manager Jobs in Menomonee Falls, Wisconsin Jobs
Kohl's Department Store | Menomonee Falls, WI, 53051 |
Supervises the daily activities of the Customer Service Department, and manages specific quality, performance and production goals for their team and department within company guidelines, policies, and procedures. Primary Responsibilities: - Directly supervises team of Customer Service Representatives (CSRs) and Team Lead(s) to ensure quality, performance, and production goals are achieved within company guidelines. - Manages and develops Team Lead(s) to ensure daily maintenance coaching, side-by-side monitoring and training is completed. Meets daily with Team Lead to discuss game plan, rec...
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