Sr. Workforce Analyst
GSI Commerce-Melbourne, FL, 32901, USA
Sr. Workforce Analyst Location: Melbourne FL Type: Regular Reference #: gsi-00004364 Shift: Description: Position Description Partner with supervisory staff to share responsibility for meeting service level, agent adherence and real-time objectives across all partners and sites. Ensure effective and efficient utilization of resources to minimize variable labor cost as balanced against service level expectations. Plans, organizes and manages the workload from forecasts and staffing calculations to create efficient schedules and management reports. Maintain the agent database and process spec...