Esculation Support Engineer - III - Managed Services
Speakeasy Inc-Dallas, TX, 75201
Position Summary: The Escalation Support Engineer Level 3 position is built around the ITIL Problem Management standard and is responsible for solving re-occurring issues or problems. The ESE will be involved with solving incidents (per ITIL Incident Management function) as well. The ESE will have responsibility for daily ticket and support requests, server, network, storage, and backup systems troubleshooting, and ensuring that all customer requests are properly managed for the Managed Services division of Speakeasy. ESEs will work closely with our DBMs and Change Management teams to ensur...