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Esculation Support Engineer - III - Managed Services

Speakeasy Inc-Dallas, TX, 75201

Position Summary: The Escalation Support Engineer Level 3 position is built around the ITIL Problem Management standard and is responsible for solving re-occurring issues or problems. The ESE will be involved with solving incidents (per ITIL Incident Management function) as well. The ESE will have responsibility for daily ticket and support requests, server, network, storage, and backup systems troubleshooting, and ensuring that all customer requests are properly managed for the Managed Services division of Speakeasy. ESEs will work closely with our DBMs and Change Management teams to ensur...
 

Support Engineer Jobs in Dallas, Texas Jobs

Avion Systems, Inc. | Dallas, TX, 75201 | 5-7
o Lab verification support for FTTN (Fiber to the node) solution. o Field test support for FTTN (Fiber to the node) solution. o Trouble shooting customer reported faults o Writing installation instructions and MOPs o Interface with customer lab manager and customer team responsible for the solution o Interface with Plano team - 80% travel to various sites Competence: o Wireline GPON o FTTX technology o EDA 1500, EDA 1200 knowledge o Unix skills preferably Solaris o Oracle Database knowledge o Experience with Spirent test center o Knowledge in IPTV and Next generation networks
Agility Communications Group | Dallas, TX, 75240 | 2-5
Job Location: Dallas, TX Agility Communications Group seeks an eager candidate to add to our skilled team of Support Engineers. If you have a strong IT background, ability to troubleshoot technical problems, and maintain organized case activities, this could be your perfect opportunity to develop a career in the robust industry of voice and data convergence. The position of Systems Engineer involves all aspects of support of AVAYA voice and data hardware, specifically AVAYA’s revolutionary IP Office product. Employment assumes expertise with the MS Windows O/S and would specifically require...
 
 

Speakeasy Inc Jobs

Speakeasy Inc | Dallas, TX, 75201 | >5
Position Summary: The Escalation Support Engineer Level 3 position is built around the ITIL Problem Management standard and is responsible for solving re-occurring issues or problems. The ESE will be involved with solving incidents (per ITIL Incident Management function) as well. The ESE will have responsibility for daily ticket and support requests, server, network, storage, and backup systems troubleshooting, and ensuring that all customer requests are properly managed for the Managed Services division of Speakeasy. ESEs will work closely with our DBMs and Change Management teams to ensur...
Speakeasy Inc | Vienna, VA, 22182 | 10-15
Company summary: Speakeasy, one of the nation’s leading broadband voice (VoIP), data and IT service providers, simplifies small business communications with cost-effective service packages and unparalleled support. Speakeasy joined the Best Buy family in 2007 and now works with Best Buy for Business to champion technology for small businesses throughout the U.S. Speakeasy manages its own private fiber-optic national network, ensuring fast connections, low latency, and an unparalleled degree of security protection from the public internet. Speakeasy’s full range of business-class products – ...
 
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