Customer Experience Specialist
AAA Arizona-Phoenix, AZ
Salary Range: $45,000 - $55,000/yr AAA Arizona is looking for a Customer Relationship Management (CRM) Specialist to support the strategic plans and growth initiatives including customer acquisition and retention goals. Responsibilities include: Managing internal and external experience communications, coordinating process improvement and experience projects, developing and maintaining engagement surveys (MDEP) and other Member Relations Management (MRM) metrics, participating in change management initiatives, and aiding voice of member programs. Coordinating/implementing experience project...