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LPL Financial-San Diego, CA
Provide technical support to LPL Financial Advisors and their clients with the installation, modification, & maintenance of authorized LPL software products and information technology services. - Provide Tier I technical support for designated proprietary LPL software products ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications. - Provide telephone and email support to all LPL Representatives and their staff as needed in compliance with the TSHD service level agreements. - Provide detailed and comprehen...
Technical Support Representative Jobs in San Diego, California Jobs
Bridgepoint Education | San Diego, CA, 92128 | >5
Bridgepoint Education, the parent company of Ashford University and University of the Rockies, is seeking a qualified Technical Support Representative. The Technical Support Representative will be responsible for handling Level 1 incidents related to software applications and I/T systems, and other related requests via the telephone and web. The goal is to maximize customer satisfaction and maximize the up time of the end user/ customer production environment. • Provide accurate and complete descriptions of problems, inquiries and requests in a Help Ticketing system. • Escalate unresolved i...
Jack Henry | SAN DIEGO, CA, 92108, USA | 3
Technical Support Representative (Episys) Job Code: 6793 Location : SAN DIEGO, CA 92123 US Travel Involved: 0-10% Job Type: Full Time Job Level: Experienced Education: Bachelors Degree or Equivalent Category: Operations Position Summary: SUMMARY Under moderate supervision, provides product support to customers via the telephone and/or internet. Using product knowledge,provides the highest level of service to resolve the customer's issue and restore the customer to fully functioning status, while strengthening the customer-JHA relationship. ESSENTIAL FUNCTIONS * Provides level one troublesho...
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