Solution Analyst - Professional Services
IKON Office Solutions, Inc.-Baton Rouge, LA, 70816
POSITION PROFILE Provides technical delivery of Professional Services solutions. Provides support for customer training on PS solutions. Understands customer requirements and implements IKON-recommended enabler-based solutions. Responsible for resolving application, software and connectivity problems requiring on-site customer support and for interfacing directly with vendor support reps to isolate and solve technical issues. JOB DUTIES AND RESPONSIBILITIES - Analyzes and documents customer technical requirements - At the direction of the Solutions Analyst Manager, develops or contributes t...