Telecommunications Specialist I
AmerisourceBergen-Charlotte, NC, 28208
- Monitors Lash Group’s PBX, Voice Mail and ACD systems. - Provides technical documentation on voice infrastructure and telecommunications-related procedures. - Responsible for alarm management and data backup processes. - Provides telecom activity reports from ACD and call accounting systems. - Collaborates with associates and Information Technology staff to improve phone features and telecommunications reports. - Trains associates on phone system hardware and software. - Troubleshoots and consults with vendors and service carriers. - Manages some purchasing and licensing activities. - Com...