Manager - Telecom Operations
HSN-St Petersburg, FL, 33729
The Manager of Telecom Operations manages a staff responsible for critical areas of systems support, configurations, software implementations, call distribution, circuit management, change management, 24x7 help desk management, and other crucial responsibilities for HSN Telecommunications in order to maintain 99.9% uptime of the servers and applications comprising HSN voice support and contact center support systems. The environment includes multi-site domestic call centers, multi-site corporate telecommunications, home agent programs, Cell Phones, Pagers, and Audio/Video Conferencing. Resp...