Retail Wireless Customer Service Associate - Albuquerque, NM
Retail Technical Services-Albuquerque, NM, 87109
Retail Wireless Customer Service Associates will: - Provide face-to-face frontline customer support and accessory sales in the technical service department of a major wireless carrier's retail location. - Meet minimal quota for non-commissioned up-selling of accessory equipment such as phone chargers, ear pieces, enhanced features, etc. - Establish strong rapport and trust with customers. - Program, troubleshoot and test cell phones and equipment. - Analyze repairs and schematics to determine if extended repair is needed. - Exchange cell phones and process all warranty claims. - Accurately ...