Loss Mitigation Solicitor Supervisor, Florence SC
Chase-florence, SC, 29501
Loss Mitigation Solicitor Supervisor: Assist customer service agents with loan level inquiries and general customer issues. Take escalated calls from mortgagors as appropriate Observe the queue and monitor agent availability to service calls Coach agents to effectively answer questions and assist customers. Interface with other departments to address escalated issues. Administer certain issues for phone staff - counseling employees, approving time cards, scheduling vacation and time off and monitoring attendance. Conduct on-going evaluation of the switchboard functionality, menus, technolog...