Customer Service Coach (Cedar Rapids) Responsible for supervising, coaching and mentoring Associates in all aspects of Customer Service, promoting high levels of service excellence while attaining identified service-level goals, and working within the framework of established company policies. Responsibilities Supervises, monitors and trains staff in both inbound and outbound calling activities. Maintains proper human resource management practices, including performance assessment
CUSTOMER SERVICE COACH/SUPERVISOR Developing Leaders-one interaction at a time, one person at a time! The Customer Service stars in our state-of-the-art call centers are the front-line team at T-Mobile and our entire organization is dedicated to their support. Our energetic Customer Service Coaches train and mentor their representative teams, honing leadership and problem-solving skills in a fast-paced environment. OPPORTUNITY-YOUR CHANCE TO SHINE Our upbeat and adaptable Customer Service Coaches relish their
CUSTOMER SERVICE COACH/SUPERVISOR Developing Leaders-one interaction at a time, one person at a time! The Customer Service stars in our state-of-the-art call centers are the front-line team at T-Mobile and our entire organization is dedicated to their support. Our energetic Customer Service Coaches train and mentor their representative teams, honing leadership and problem-solving skills in a fast-paced environment. OPPORTUNITY-YOUR CHANCE TO SHINE Our upbeat and adaptable Customer Service Coaches relish their
CUSTOMER SERVICE COACH/SUPERVISOR Developing Leaders-one interaction at a time, one person at a time! The Customer Service stars in our state-of-the-art call centers are the front-line team at T-Mobile and our entire organization is dedicated to their support. Our energetic Customer Service Coaches train and mentor their representative teams, honing leadership and problem-solving skills in a fast-paced environment. OPPORTUNITY-YOUR CHANCE TO SHINE Our upbeat and adaptable Customer Service Coaches relish their
CUSTOMER SERVICE COACH/SUPERVISOR Developing Leaders-one interaction at a time, one person at a time! The Customer Service stars in our state-of-the-art call centers are the front-line team at T-Mobile and our entire organization is dedicated to their support. Our energetic Customer Service Coaches train and mentor their representative teams, honing leadership and problem-solving skills in a fast-paced environment. OPPORTUNITY-YOUR CHANCE TO SHINE Our upbeat and adaptable Customer Service Coaches relish their
CUSTOMER SERVICE COACH/SUPERVISOR Developing Leaders-one interaction at a time, one person at a time! The Customer Service stars in our state-of-the-art call centers are the front-line team at T-Mobile and our entire organization is dedicated to their support. Our energetic Customer Service Coaches train and mentor their representative teams, honing leadership and problem-solving skills in a fast-paced environment. OPPORTUNITY-YOUR CHANCE TO SHINE Our upbeat and adaptable Customer Service Coaches relish their
CUSTOMER SERVICE COACH/SUPERVISOR Developing Leaders-one interaction at a time, one person at a time! The Customer Service stars in our state-of-the-art call centers are the front-line team at T-Mobile and our entire organization is dedicated to their support. Our energetic Customer Service Coaches train and mentor their representative teams, honing leadership and problem-solving skills in a fast-paced environment. OPPORTUNITY-YOUR CHANCE TO SHINE Our upbeat and adaptable Customer Service Coaches relish their
CUSTOMER SERVICE COACH/SUPERVISOR Developing Leaders-one interaction at a time, one person at a time! The Customer Service stars in our state-of-the-art call centers are the front-line team at T-Mobile and our entire organization is dedicated to their support. Our energetic Customer Service Coaches train and mentor their representative teams, honing leadership and problem-solving skills in a fast-paced environment. OPPORTUNITY-YOUR CHANCE TO SHINE Our upbeat and adaptable Customer Service Coaches relish their
Coach, Financial Care CUSTOMER SERVICE COACH/SUPERVISOR Developing Leaders ?"one interaction at a time, one person at a time! The Customer Service stars in our state-of-the-art call centers are the front-line team at T-Mobile and our entire organization is dedicated to their support. Our energetic Customer Service Coaches train and mentor their representative teams, honing leadership and problem-solving skills in a fast-paced environment. OPPORTUNITY ?"YOUR CHANCE TO SHINE Our upbeat and adaptable Customer Service
Coach, General Care CUSTOMER SERVICE COACH/SUPERVISOR Developing Leaders ?"one interaction at a time, one person at a time! The Customer Service stars in our state-of-the-art call centers are the front-line team at T-Mobile and our entire organization is dedicated to their support. Our energetic Customer Service Coaches train and mentor their representative teams, honing leadership and problem-solving skills in a fast-paced environment. OPPORTUNITY ?"YOUR CHANCE TO SHINE Our upbeat and adaptable Customer Service
SUMMARY: This position is responsible for assisting with ongoing needs analysis through facilitation of Quality review and coaching with the Quality Control process in Accounts Receivable. This position also provides feedback to the Quality Control representative staff and field on the Quality Control processes and procedures, improvement opportunities, as well as feedback to supervisory staff and field management. This position assists in the review and implementation of current processes and future process
Description: SUMMARY: This position is responsible for assisting with ongoing needs analysis through facilitation of Quality review and coaching with the Quality Control process in Accounts Receivable. This position also provides feedback to the Quality Control representative staff and field on the Quality Control processes and procedures, improvement opportunities, as well as feedback to supervisory staff and field management. This position assists in the review and implementation of current processes and
Coach, General Care CUSTOMER SERVICE COACH/SUPERVISOR Developing Leaders ?"one interaction at a time, one person at a time! The Customer Service stars in our state-of-the-art call centers are the front-line team at T-Mobile and our entire organization is dedicated to their support. Our energetic Customer Service Coaches train and mentor their representative teams, honing leadership and problem-solving skills in a fast-paced environment. OPPORTUNITY ?"YOUR CHANCE TO SHINE Our upbeat and adaptable Customer Service
Coach, General Care CUSTOMER SERVICE COACH/SUPERVISOR Developing Leaders ?"one interaction at a time, one person at a time! The Customer Service stars in our state-of-the-art call centers are the front-line team at T-Mobile and our entire organization is dedicated to their support. Our energetic Customer Service Coaches train and mentor their representative teams, honing leadership and problem-solving skills in a fast-paced environment. OPPORTUNITY ?"YOUR CHANCE TO SHINE Our upbeat and adaptable Customer Service
P-Coach, General Care COACH, GENERAL CARE Responsibilities Supervises and coordinates activities of Customer Service Representatives engaged in handling service orders and customer complaints. Implements tactical plans that support Customer Service short term strategies. Provides continuous oversight and direction to direct reports in order to quickly and expeditiously address any threats to successful performance against the tactical plans. Resolves escalated customer concerns, calls or situations. Requirements
P-Coach, General Care COACH - GENERAL CARE Responsibilities Supervises and coordinates activities of Customer Service Representatives engaged in handling service orders and customer complaints. Implements tactical plans that support Customer Service short term strategies. Provides continuous oversight and direction to direct reports in order to quickly and expeditiously address any threats to successful performance against the tactical plans. Resolves escalated customer concerns, calls or situations. Requirements
CUSTOMER SERVICE COACH/SUPERVISOR Developing Leaders ?"one interaction at a time, one person at a time! The Customer Service stars in our state-of-the-art call centers are the front-line team at T-Mobile and our entire organization is dedicated to their support. Our energetic Customer Service Coaches train and mentor their representative teams, honing leadership and problem-solving skills in a fast-paced environment. OPPORTUNITY ?"YOUR CHANCE TO SHINE Our upbeat and adaptable Customer Service Coaches relish