As an AVP- Operations Manager I the responsibilities include: Manage multiple Loss Mitigation teams and supervisors. Develop and maintain operational strategies and procedures. Review and complete daily/weekly control reports. Monitor Loss Mitigation workout performance and loss severity trends. Review of high risk, severely delinquent portfolios and accounts for Loss Mitigation opportunities. Manage call center aspects of Loss Mitigation relative to quality, negotiation, FDCPA, and call performance
As an AVP- Operations Manager I the responsibilities include: Manage multiple Loss Mitigation teams and supervisors. Develop and maintain operational strategies and procedures. Review and complete daily/weekly control reports. Monitor Loss Mitigation workout performance and loss severity trends. Review of high risk, severely delinquent portfolios and accounts for Loss Mitigation opportunities. Manage call center aspects of Loss Mitigation relative to quality, negotiation, FDCPA, and call performance
JPMorgan Chase is a leading global financial services firm with assets of $1.1 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients. Provide on
Loss Mitigation Solicitor Supervisor: Assist customer service agents with loan level inquiries and general customer issues. Take escalated calls from mortgagors as appropriate Observe the queue and monitor agent availability to service calls Coach agents to effectively answer questions and assist customers. Interface with other departments to address escalated issues. Administer certain issues for phone staff - counseling employees, approving time cards, scheduling vacation and time off and monitoring
Loss Mitigation Solicitor Supervisor: Assist customer service agents with loan level inquiries and general customer issues. Take escalated calls from mortgagors as appropriate Observe the queue and monitor agent availability to service calls Coach agents to effectively answer questions and assist customers. Interface with other departments to address escalated issues. Administer certain issues for phone staff - counseling employees, approving time cards, scheduling vacation and time off and monitoring
and follows up the preventive maintenance program Florence...a Fortune 500 company We are a manufacturing company who is the world s largest...up the preventive maintenance program Florence South Carolina COMPENSATION Excellent compensation package to include...